Refund policy
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
GCC Countries
All conditions must be met in order to be able to return/exchange:
- Unused
- With tags
- Original packaging
- Receipt or proof of purchase.
*Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at info@raffiaribbons.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to an address in Kuwait City.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@raffiaribbons.com
Damages & Defects:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.